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NextHealth Flow

Start with the module you need.

NextHealth Flow covers documents, HR, payroll, incidents, complaints, quality, risk, assets and patient experience. Each module works on its own, so you buy only what your facility needs and add more when you are ready.

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Everything Flow keeps in order

Each module looks after one part of running a facility. Start with the one you need, and every module you add works on the same staff and facility records.

  1. Policies approved Reviewed and signed by named people
  2. Staff licensed Licences tracked before they expire
  3. Staff paid Payroll run and bank file for WPS
  4. Equipment maintained Calibrated and serviced on time
  5. Audits run Hand hygiene, PPE, handover and more
  6. Risks reviewed Scored, owned and followed up
  7. Indicators tracked JAWDA and patient safety goals

Patient safety

  1. Incident investigated DOH level of harm, RCA and CAPA
  2. Complaint closed Investigated, with committee review

Ready for the regulator

  1. Patients heard Surveys against the DOH standard
  2. Zero report sent No maternal or infant deaths, confirmed to DOH
  3. Licences current Facility documents signed and in date
  4. Survey ready Requirements audited and approved
What is inside

Nine modules, each sold on its own

Most facilities start with one module, such as documents, HR, incidents or quality. Every module runs on the same staff and facility records, so a second module works with what is already there.

Built for
Clinics, hospitals, medical centres and healthcare groups
Used by Quality, compliance, HR, biomedical, facilities
Modules
15

across 9 bands, 15 shown below

1 of 15 modules

Document hub

Keep every licence, contract and facility document in one place with NextHealth Flow. Each document carries its type, issue and expiry dates and a version history, can be signed by staff or by an outside party through a link confirmed with a one-time code, and reminders reach the facility before a document needs review or runs out.

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HR and workforce

Manage your staff with NextHealth Flow, from onboarding to the daily roster. Each person has one record with their documents, background checks and immunisations. Attendance comes straight from your clock-in devices, shifts and leave are requested and approved in Flow, and staff lists export to Excel whenever HR needs them.

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Credentials and licences

Keep every professional licence and credential in NextHealth Flow where HR can see it. Licences sit on each staff record with their number, issuing authority, expiry date and a copy, beside the passport and primary source verification report, and Flow reminds each member of staff before one of theirs expires.

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Payroll

Run payroll in NextHealth Flow from the staff records your HR team already keeps. Salary structures, approved overtime, loans and salary advances are calculated in each run, every run is approved by HR, by finance and in a final sign off before it is marked paid, and Flow produces the bank file for WPS salary payments and the payroll register.

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Incident management

Report, investigate and close every incident in NextHealth Flow, built to the Abu Dhabi DOH incident reporting requirements. Each report carries the DOH level of harm, sentinel events are flagged, maternal and perinatal deaths are reviewed in the national format, and the monthly zero report for maternal and infant deaths goes to DOH through its gateway.

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Complaints

Take in, investigate and close patient complaints in NextHealth Flow. Patients and families file a complaint through a link you share, each complaint is reviewed and assigned to investigators, serious ones go to the complaints committee, and every finding and corrective action stays on the record until the complaint is closed or withdrawn.

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Regulatory audits

Run regulatory audits in NextHealth Flow requirement by requirement. The auditor works through the facility's audit checklist scope by scope, marks each requirement met, partly met, not met or not applicable, records the action required and the team responsible, attaches photographs, and sends the audit to an approver, so every finding has an owner and a record.

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Clinical audits

Run clinical and safety audits on the ward with NextHealth Flow. Ready-made audit tools cover hand hygiene, patient identification, clinical handover, medication errors, needle-stick injuries, PPE, room disinfection, staff immunisation and sterilisation testing. Each audit is scored when it is submitted, and results are kept month by month, so quality teams can see where practice slips.

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Quality indicators

Track the quality indicators your regulator and your board ask for in NextHealth Flow. JAWDA, patient safety goal, infection control, equipment and clinical indicators are recorded for each facility and shown on dashboards, so quality teams report from one place instead of rebuilding spreadsheets every quarter.

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Facility inspections

Keep your premises inspection-ready with NextHealth Flow. Facility visit reports record what was found on each walk-round, with photographs, room disinfection and infrastructure checks are logged room by room, and layouts are kept on file, so the condition of every area is documented before an inspector asks.

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Policies and procedures

Write and keep a facility's policies with NextHealth Flow. Start from a library of policy templates for regulatory, ADHICS, JAWDA and accreditation policies, have each one prepared, reviewed and approved by named people who sign at their stage, and let staff request a change when a policy no longer matches practice.

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Risk management

Keep a living risk register in NextHealth Flow. Each risk is scored on a likelihood and impact matrix, linked to its threats, vulnerabilities and controls, and given an owner with a due date. Flow reminds owners before reviews fall due, escalates risks that need attention, and keeps a full audit trail of every change.

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Assets and equipment

Keep every piece of equipment safe and in service with NextHealth Flow. The asset register holds each item with its maintenance schedule, calibration certificates and service contracts, consumables and stock are tracked in batches, and expiry alerts warn you before a calibration, contract or document lapses.

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Fleet and contracts

Manage your vehicles and service contracts in NextHealth Flow alongside the rest of your assets. Each vehicle has its maintenance history and insurance on file, overdue maintenance is flagged automatically, and maintenance contracts with vendors are kept with their dates, so nothing on the road or under contract is left unchecked.

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Patient experience

Hear from patients after every visit with NextHealth Flow. Patients receive a survey invitation, answer through a link in English or Arabic, and their feedback becomes patient experience indicators such as satisfaction and net promoter score, measured against the DOH Patient Experience Standard, with improvement actions tracked until they are done.

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Pairings

Often taken together

Every module is sold on its own. These are the combinations facilities most often take together.

Included with every module

Whichever module you start with, these come with it.

  • E-signatures

    Staff and outside signers sign through a secure link confirmed with a one-time code.

  • Email alerts

    The people who need to act are told by email when something is assigned or due.

  • Audit trail

    Changes are logged with who made them and when.

  • Excel and PDF exports

    Registers and reports export when a committee or an auditor asks.

  • Several facilities

    Each facility keeps its own data, and staff switch between the ones they are given.

  • Roles and permissions

    Each person sees and does only what their role allows, facility by facility.

  • Two-factor sign in

    Staff confirm each sign in with a code from an authenticator app.

What we solve

Real scenarios

Problems facilities bring to us, and what changes once NXH Flow is running.

  • Accreditation Coordinator survey cycle

    Eight weeks before survey, a folder called Evidence Final v3 appears.

    Survey preparation becomes routine work instead of an eight week scramble.

    Every department is chased for documents. The work is real and it is thrown away the day the surveyor leaves, then rebuilt eighteen months later from nothing.

    Each audit framework is set out requirement by requirement with an owner, and evidence is attached through the year, so the status of every requirement is visible before the surveyor arrives.

  • Compliance Officer policy update

    A policy is updated.

    One current version of every policy, and proof it was read.

    The new version is emailed round, the old one stays in shared folders, and nobody can say who has read it.

    The policy goes through its approval chain in Flow Documents, the new version replaces the old one, and staff acknowledge it, so the facility can show who has read what.

  • Risk Manager patient safety event

    A medication error is reported on a paper form, typed into a spreadsheet a week later, investigated by email, and the corrective action is agreed in a meeting and never verified.

    Every incident followed through to an action, and trend data the team can act on.

    The error is filed in Flow Incidents with the DOH level of harm, assigned to an investigator and reviewed by the incident committee. The root cause is recorded and CAPA actions get owners and due dates, with every status change kept.

  • HR Director licence lapse

    A clinician's professional licence expired and they continued practising for eleven days.

    A lapsing licence is caught before it becomes a finding.

    It was found during an internal audit. The reminder had been sent to an inbox nobody was watching.

    Licences sit on each staff record with their expiry dates, and Flow sends reminders to the member of staff and HR before a licence lapses, so the renewal starts in time.

  • Biomedical Engineer calibration

    A calibration certificate on an infusion pump expired, and nobody noticed until an inspection found it.

    Equipment that stays in calibration, and the certificates ready for the inspector.

    Each asset carries its calibration certificates, maintenance schedule and service contract in Flow Assets, and Flow alerts the team before a calibration or contract expires.

  • COO group standardisation

    Six branches, six ways of doing everything.

    Every branch measured the same way, without a monthly assembly job.

    Each has its own policy set, its own forms and its own interpretation of the same standard. Group reporting is a monthly assembly job.

    Policies are published from one document hub and acknowledged by each branch's staff, quality indicators are recorded per facility on the same dashboards, and managers switch between the facilities they look after.

Questions we get asked

No. Every Flow module is sold on its own. Most facilities start with one, such as documents, HR, incidents or quality, and add others later.

Three pairings are popular: Quality and Documents, HR and Payroll, and Incidents and Complaints. Each module in a pairing can still be bought alone.

Yes. Flow Payroll pays staff from the records Flow HR holds, so the two are sold together as HR and Payroll.

Yes. Flow Incidents is built to the Abu Dhabi DOH incident reporting requirements, Flow Patient Experience measures the DOH Patient Experience Standard indicators, Flow Quality covers regulatory audits and JAWDA indicators, and Flow Payroll produces the salary file banks upload for WPS.

Yes. Each facility keeps its own data, and staff who look after several facilities switch between them.

No. Flow runs on its own, with its own sign in, whatever clinical system the facility uses.

See NXH Flow on your own data

Thirty days on your own tenancy, no card required.

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