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Incident management

NextHealth Flow

Sold on its own, or with Flow Complaints

Incident management is how a facility reports and learns from what goes wrong in NextHealth Flow. Staff report falls, medication errors, needle-stick injuries, near misses and more, each with the DOH level of harm and a sentinel event flag. Maternal deaths are reviewed in the national MPDSR format and perinatal and infant deaths have their own review. Investigators and the committee review each case, with root cause analysis and CAPA actions tracked to closure.

How it works

  1. Step 1

    Reported

    Falls, medication errors, near misses

  2. Step 2

    Graded

    DOH level of harm and sentinel flag

  3. Step 3

    Investigated

    Investigator and committee

  4. Step 4

    Root cause

    Cause and contributing factors

  5. Step 5

    Actions

    CAPA with owners and due dates

  6. Step 6

    Closed

    Every step kept on record

What it covers

  • DOH level of harm on every report
  • Sentinel events flagged for investigation
  • Maternal and perinatal death reviews
  • Root cause analysis and CAPA actions
  • Monthly maternal and infant death zero report to DOH
Why it is hard to do well

An incident is only closed when the cause is fixed

From the first report to the action that closes it

Incident reporting fails when it is slow to file and nobody follows it up. Flow Incidents makes reporting quick and keeps every case moving until its actions are done.

Built to the DOH requirements

Every report records the DOH level of harm beside the facility's own scale and whether it was a sentinel event. Maternal deaths are reviewed section by section in the national MPDSR format, and perinatal and infant deaths have their own review. For a month with no maternal or infant deaths, Flow sends DOH's monthly zero report through its gateway, on a schedule.

Investigated, not just filed

Each incident is assigned to investigators and reviewed by the incident committee, who approve or return it. Root cause analysis records the cause and contributing factors, the review JCI expects for a sentinel event.

Closed by action

CAPA actions have an owner and a due date, the owner is told by email, and every status change is kept in the incident's history.

More in NXH Flow

12 more modules

Questions we get asked

On its own, or with Flow Complaints as the Incidents and Complaints package.

Flow sends DOH's monthly zero report, which confirms a month with no maternal or infant deaths, through the DOH gateway, using your facility's own DOH credentials. Each incident report carries the DOH level of harm and sentinel event flag the DOH requirements ask for.

Falls, medication errors, needle-stick injuries, near misses, device failure, equipment damage, theft, fire, abuse or harassment, documentation deficits and others, plus maternal mortality and perinatal and infant death reviews.

A report can be flagged as a sentinel event, investigated with root cause analysis and closed through CAPA actions with owners and due dates.

Flow emails the people responsible when an incident is reported, when an investigator is assigned and when a CAPA action is given to someone.

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