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Policies and procedures

NextHealth Flow

Sold on its own, or with Flow Documents

Policies and procedures is the policy library of NextHealth Flow, part of Flow Quality. A facility adds its policies from templates grouped as regulatory, ADHICS, JAWDA and accreditation policies, each with an issue date, a next review date and an expiry date. A policy is prepared by the facility's responsible person, then reviewed and approved by the people assigned to it, each signing at their stage, and staff raise change requests that are approved or rejected.

How it works

  1. Step 1

    Added

    From a policy template

  2. Step 2

    Prepared

    By the responsible person

  3. Step 3

    Reviewed

    Signed by the reviewer

  4. Step 4

    Approved

    Signed by the approver

  5. Step 5

    Changed

    When staff request a change

What it covers

  • Policy templates by category
  • Prepared, reviewed and approved, each stage signed
  • Issue, next review and expiry dates
  • Change requests from staff
  • A change log for every policy
  • Policy PDFs with their approvals
Why it is hard to do well

A policy nobody reviews becomes a finding waiting to happen

A policy library with an owner for every policy

Policies drift out of date when nobody owns them. In Flow, a facility adds each policy from a template, gives it an issue date, a next review date and an expiry date, and assigns who reviews it and who approves it.

Prepared, reviewed, approved

The responsible person prepares the policy. The reviewer and then the approver find it in their own queue, and each signs when they complete their stage. Only then does the policy join the facility's library.

Change requests from the people who use it

When a policy no longer matches practice, staff raise a change request against it. The request is approved or rejected, and the policy keeps its change log.

Dates you can see

Next review and expiry dates appear on the Flow calendar, and every approved policy can be exported as a PDF that carries its approvals.

More in NXH Flow

12 more modules

Questions we get asked

As part of Flow Quality, alongside audits, quality indicators and facility inspections. Flow Quality can be bought on its own or paired with Flow Documents.

The people assigned to it. The facility's responsible person prepares the policy, a reviewer reviews it and an approver approves it, and each signs at their stage.

Yes. Staff raise a change request against the policy, and the people allowed to decide approve or reject it.

Yes. Policies are added from templates grouped as regulatory, ADHICS, JAWDA and accreditation policies, and the facility adapts the content to its own practice.

Each policy carries a next review date and an expiry date, and both appear on the Flow calendar.

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