Win new patients and keep them.
NextHealth Engage handles your enquiries, bookings, payments and follow-ups in one place, so your front desk and marketing team never lose track of a patient.
How a patient moves through Engage
From the first enquiry to the next visit, every step lands on one patient timeline your front desk and marketing team share.
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Enquiry received WhatsApp and calls in one inbox
- Lead qualified Owner and next action set
- Appointment booked Confirmed on the same call
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Attendance confirmed No-shows chased and refilled
- Visit attended Checked in at the front desk
- Feedback collected Unhappy answers routed
Patient retention
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Follow-up booked Raised as a task, then booked
- Returning patient Packages and referrals rewarded
Marketing insight
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Source attributed Every booking traced to its campaign
- Campaign targeted The right group, with consent
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Growth measured Enquiries to sales, by channel and campaign
The business side of the clinic
Enquiries, bookings, the till, packages and memberships, campaigns and commissions, in one system the front desk and marketing share. The core comes with every licence, and each add-on switches on a part of the business when you need it.
- Built for
- Aesthetic, dermatology and dental clinics, wellness centres and clinic groups
- Used by Front desk, call centre, marketing
- Modules
- 14
across 7 bands, 14 shown below
Pick one to see it at work
1 of 14 modules
Front office
Run the whole clinic day from NextHealth Engage. The calendar offers only times that really fit, Today's board moves every patient from arrival to checkout, reminders ask patients to confirm or cancel, and a waitlist fills the gaps. No-shows are handled under your own policy, and managers see the day on one dashboard.
Know moreTreatment and consent
Give practitioners a simple treatment room view in NextHealth Engage. They see today's patients, start each session, complete the treatment form for the service, capture before and after photographs and finish the visit. Consent documents are signed on a tablet or through a private link, and each signed copy is kept as a PDF.
Know moreClient 360
Keep one accurate record for every patient with NextHealth Engage. Each client profile brings appointments, invoices, packages, memberships, loyalty, wallet, referrals, family links, notes and photographs together. Duplicates are found and merged field by field, spreadsheets are imported with a preview, and phone numbers, emails and dates of birth are encrypted.
Know moreServices and pricing
Keep services and prices consistent across every branch with NextHealth Engage. Each service carries its duration, buffers, price, last price, deposit rule, picture and aftercare, together with the rooms and equipment it needs. Across a group, services are shared and each branch sets its own price, so reports compare like with like.
Know moreTeam scheduling
Plan who works when with NextHealth Engage. Set each practitioner's working hours, block leave and absences, and record the services each person is qualified to deliver, so the calendar only offers them where they belong. Tasks and My day give every team member a clear list of what is theirs to do today.
Know moreSales pipeline
Turn more enquiries into booked patients with the NextHealth Engage sales pipeline. Capture every enquiry from any channel in seconds, assign an owner with a response deadline, and work each lead through clear stages to a booking or a sale. Follow-up tasks raise themselves, and funnel reports show which channels and agents convert.
Know moreOnline booking
Let patients book themselves around the clock with NextHealth Engage online booking. Each branch gets its own booking page and team page, following the same rules as your front desk. Requests can wait for approval, deposits can hold the slot, and your own website can book through the API and receive webhooks.
Know morePoint of sale
Take payment and issue VAT invoices at the front desk with NextHealth Engage. The point of sale sells services, products and gift cards, applies offers and promo codes, and takes cash, card, wallet, gift card or points, split across up to four methods. Retail stock is tracked by batch, and every till is reconciled at close.
Know morePackages and memberships
Sell courses of treatment and recurring plans with NextHealth Engage. Packages bundle sessions with an expiry date and count down as visits are completed. Memberships give monthly allowances and renew themselves. Gift cards and wallet credit are sold and redeemed at checkout, and the front desk sees every balance before taking payment.
Know moreCampaigns and recall
Bring patients back with NextHealth Engage campaigns and recall. Send targeted campaigns to clients by service received or package held, now or on a schedule, and let recall rules raise a task when a patient should have rebooked. Consent preferences are respected automatically, and every campaign's leads and conversions are tracked.
Know moreLoyalty and referrals
Reward patients who stay and the ones who bring friends with NextHealth Engage. Loyalty points are earned on every invoice, multiply through tiers as spend grows and are redeemed at checkout. Every client gets a referral link and QR code, and referrers earn wallet credit automatically when a friend pays for a first visit.
Know moreReviews and feedback
Hear from every patient after every visit with NextHealth Engage. A short survey goes out after checkout asking for a rating, a comment and one question of your own. Low scores raise a task for the manager straight away, and satisfied patients are invited to leave a public review on the site you choose.
Know moreCommissions and payouts
Pay practitioners accurately with NextHealth Engage. Commission plans combine percentage, flat and tiered rules by service, category or person, and commission accrues on every invoice. Payout runs move from draft to paid with approvals and adjustments, each practitioner gets a statement, and My earnings shows them what they have earned.
Know moreCare connect
Run NextHealth Engage alongside the NextHealth Care HIS. A connected branch receives its appointments from the HIS, matches patients across the two systems with a person confirming each match, and lets the front desk collect payment against HIS bills at the Engage till. Every exchange is signed, logged and retried automatically.
Know moreBuilt in
Capabilities that work across every Engage module, from the first enquiry to the next visit.
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Online payments
Card payments through Stripe and instalments through Tabby, for clinics with an account.
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Signed consent
Treatment consent signed on screen before the session, kept on the client record.
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Private photos
Before and after photos stored privately, opened through links that expire.
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Gift cards and wallet
Gift cards sold at the till and loaded into a client wallet, spendable on any visit.
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Referral codes
Every client has a referral link and QR code, with rewards paid as wallet credit.
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Booking widget and API
The booking page on your own website, or your own build on the booking API.
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Spreadsheet import
Clients brought over from CSV or Excel, with people already on file left out.
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Review invitations
Everyone who answers the visit survey sees your public review link.
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Sign in from Care
Staff signed in to NextHealth Care open Engage without a second password.
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Tax by country
Tax and invoice amounts follow the branch country, including three decimal currencies.
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Two-factor sign in
Staff confirm each sign in with a code from an authenticator app.
Core and add-ons
Every licence includes the core. Each add-on switches on a part of the business when you need it.
| Module | Engage |
|---|---|
| Engage core | |
| Front office | Included in Engage |
| Treatment and consent | Included in Engage |
| Client 360 | Included in Engage |
| Services and pricing | Included in Engage |
| Team scheduling | Included in Engage |
| Leads and pipeline | |
| Sales pipeline | Add-on |
| Online booking | |
| Online booking | Add-on |
| Billing and point of sale | |
| Point of sale | Add-on |
| Packages and memberships | Add-on |
| Campaigns and retention | |
| Campaigns and recall | Add-on |
| Loyalty and referrals | Add-on |
| Reviews and feedback | Add-on |
| Commissions and payouts | |
| Commissions and payouts | Add-on |
| Care connection | |
| Care connect | Add-on |
Real scenarios
Problems facilities bring to us, and what changes once NXH Engage is running.
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Owner dental or aesthetics chain
Enquiries arrive on WhatsApp, Instagram and the phone.
Fewer lost enquiries, and a known source behind every paying patient.
Whoever is free answers. Weekend enquiries wait until Monday. Nobody can say which advertisement produced a paying patient.
WhatsApp messages and logged calls land in one queue with their source and a response clock. New enquiries are assigned by rule, and each one carries its campaign and source through to the booking and the invoice.
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Operations Manager multi-branch clinic
No-show rate runs high.
Chair time back, at no extra cost to the clinic.
Reminders go out from a separate tool that does not know when an appointment was moved, so patients receive reminders for appointments that no longer exist.
Reminders go from the live booking, so a moved appointment is never reminded at its old time. A cancellation opens the slot to the waitlist, and every no-show is recorded against the client.
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Group CEO branches in two countries
The same treatment is quoted at three prices across branches.
Group reporting that reconciles, and pricing that is a decision rather than an accident.
One branch is in another country with a different currency and tax regime, so group reporting is assembled by hand and is always slightly wrong.
One catalogue with per-facility price lists, per-facility tax rules and effective-dated exchange rates. Rates are stamped at transaction time, so history never restates when today's rate moves.
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Clinical lead any recurring-care service
Patients who should return every six months do not, and nobody notices.
The cheapest growth available to any clinic, and better clinical continuity at the same time.
The recall list is a spreadsheet somebody maintained until they left.
Follow-up rules raise a task when a consultation ends without a booking, a package is about to run out or a client misses an appointment, on a worklist by staff member and branch.
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Marketing Head group with an existing HIS
They will not replace the clinical system this year, but the commercial side is unmanaged and invisible.
Commercial control now, without waiting for the clinical system to change.
Engage runs on its own, with no clinical system behind it. Where the clinic runs NextHealth Care, the two connect: appointments mirror both ways and staff sign in once.
Questions we get asked
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The core: front office, treatment and consent, client records, services and pricing, and team scheduling. Sales pipeline, online booking, billing and point of sale, campaigns and retention, commissions and payouts, and the Care connection are add-ons, switched on when you need them.
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No. Engage runs on its own. Where the clinic runs NextHealth Care, the two connect: appointments mirror between them and staff sign in once.
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Enquiries that arrive on WhatsApp land in the Engage inbox with their source, where the desk picks them up. Campaigns and visit surveys go out by email, and reminders by SMS where an SMS provider is connected.
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Yes, with the online booking add-on: a booking page for your clinic, requests the desk approves or confirms straight away, a widget for your own website and a booking API.
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Cash and card at the till, gift cards, wallet credit and loyalty points, plus Stripe card payments and Tabby instalments for clinics with an account.
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Yes. Import a CSV or Excel file, match its columns and check a preview first: anyone already on file is left out, and duplicates found later can be compared and merged.
See NXH Engage on your own data
Thirty days on your own tenancy, no card required.