Is Front office included in every Engage licence?

Yes. Front office is part of Engage core, which every Engage licence includes.

How does Engage reduce no-shows?

Engage sends reminders 24 hours and 2 hours before each appointment with a link to confirm or cancel, shows cancelled slots on the waitlist to fill and raises a rebooking task for every no-show.

What is Today's board?

It is the front desk's view of the day: every appointment in one of four lanes, expected, waiting, in treatment and checkout, with check-in and payment actions on each row.

Can we charge a no-show fee?

Yes. The appointment policy sets whether a no-show fee applies, and staff apply or waive it on the appointment, with the decision recorded.

Can staff work across several branches?

Yes. Staff assigned to more than one branch switch between them in one click, and every screen follows the branch they are working in.

Front office

NextHealth Engage

Included in Engage core, with every licence

Front office is the working heart of NextHealth Engage. The calendar books against practitioners' hours, rooms and service durations. Today's board places every appointment in four lanes, expected, waiting, in treatment and checkout, with check-in and payment on each row. Reminders go out 24 hours and 2 hours before, with a link to confirm or cancel, cancelled slots appear on the waitlist to fill, and every no-show is recorded with a fee decision and a task to rebook.

What it covers

Day and week calendar, rescheduled from the booking
Today's board: expected, waiting, in treatment, checkout
Reminders with confirm and cancel links
Waitlist that shows freed slots to fill
No-show fees under your policy, and a rebooking task

Why it is hard to do well

A calm front desk starts with one clear list

The clinic day, from first booking to checkout

Front desks work under pressure: patients arriving, phones ringing, practitioners asking who is next. NextHealth Engage gives them one place for all of it.

A calendar that only offers real times

Times are built from the service duration and buffers, the practitioner's hours and leave, and the room or equipment the service needs. Practitioners appear only for services they are qualified to deliver, and Reschedule on a booking moves it to another time.

Today's board

Every appointment sits in one of four lanes. Each row shows the patient, service, practitioner, any package held and what is left to pay, and checking in, moving on and taking payment happen from the row.

Fewer empty chairs

Reminders go out 24 hours and 2 hours before each appointment through the clinic's text message or email provider, with a link to confirm or cancel. A cancelled slot appears on the waitlist for the desk to fill. A no-show is recorded, a fee is applied or waived under the appointment policy, and a task is raised to rebook.

Managers see bookings, revenue and alerts on the dashboard, and staff switch between branches in one click.

More in NXH Engage

12 more modules

Questions we get asked

: Yes. Front office is part of Engage core, which every Engage licence includes.
: Engage sends reminders 24 hours and 2 hours before each appointment with a link to confirm or cancel, shows cancelled slots on the waitlist to fill and raises a rebooking task for every no-show.
: It is the front desk's view of the day: every appointment in one of four lanes, expected, waiting, in treatment and checkout, with check-in and payment actions on each row.
: Yes. The appointment policy sets whether a no-show fee applies, and staff apply or waive it on the appointment, with the decision recorded.
: Yes. Staff assigned to more than one branch switch between them in one click, and every screen follows the branch they are working in.

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