Which package includes Online booking?

Online booking is an add-on, bought on top of Engage core. Taking deposits online also needs the online payments option of Billing and point of sale.

Can we approve online bookings before they are confirmed?

Yes. Online booking requests can wait in Online requests for the front desk to approve, or be confirmed straight away, depending on the branch's settings.

Can patients pay a deposit when they book?

A service can require a fixed or percentage deposit. If the deposit is not paid within the time the clinic sets, Engage releases the slot.

Can we add booking to our existing website?

Yes. Engage provides a booking API with keys issued per branch, an embeddable widget, and webhooks that tell your website when an appointment is booked, changed, cancelled or paid.

Online booking

NextHealth Engage

Part of the Online booking add-on

Online booking puts the NextHealth Engage calendar in front of patients. Each branch publishes a booking page that starts from the service, then the practitioner and the time, offering only slots the front desk would offer. Requests can be confirmed straight away or wait in Online requests for the desk to approve. Services that need a deposit ask for it at booking, and clinics that want booking inside their own website use the booking API and webhooks.

What it covers

Booking page and team page for every branch
Service first, then practitioner and time
Desk approval for online requests, or instant confirmation
Deposits to hold the slot, released when unpaid
Booking API, webhooks and widget for your own website

Designed for

Facilities

Part of the starting set for these, and available to any facility.

Why it is hard to do well

Patients book when they decide, not when you open

Your calendar, open to patients, on your rules

Many patients decide to book in the evening, when reception is closed. NextHealth Engage online booking lets them do it then, without giving away control of the calendar.

A booking page per branch

Each branch has its own booking page, starting from the service, with its picture and short description, then the practitioner and the time. A team page introduces the practitioners. The times offered follow the same rules as the front desk: hours, leave, qualifications, durations, buffers and rooms.

Approval and deposits

A branch can confirm online bookings straight away, or hold them in Online requests for the front desk to approve. Services that need a deposit ask for it at booking, and an unpaid deposit releases the slot after the period you set.

Booking inside your own website

Clinics that want booking on their own website use the booking API with keys issued in Engage, or the embeddable widget. Webhooks tell the website when an appointment is booked, moved, confirmed, cancelled or paid, and every delivery is logged and can be replayed.

More in NXH Engage

12 more modules

Questions we get asked

: Online booking is an add-on, bought on top of Engage core. Taking deposits online also needs the online payments option of Billing and point of sale.
: Yes. Online booking requests can wait in Online requests for the front desk to approve, or be confirmed straight away, depending on the branch's settings.
: A service can require a fixed or percentage deposit. If the deposit is not paid within the time the clinic sets, Engage releases the slot.
: Yes. Engage provides a booking API with keys issued per branch, an embeddable widget, and webhooks that tell your website when an appointment is booked, changed, cancelled or paid.

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