Skip to content

Patient experience

NextHealth Flow

Sold on its own

Patient experience measures what patients think of their care in NextHealth Flow. Survey invitations go to patients after their visit, and they answer through a public link in English or Arabic. Responses are turned into patient experience indicators, including satisfaction and net promoter score, measured against the DOH Patient Experience Standard, and improvement actions are recorded and followed up so feedback leads to change.

How it works

  1. Step 1

    Invited

    A survey after the visit

  2. Step 2

    Answered

    In English or Arabic

  3. Step 3

    Measured

    Satisfaction and net promoter score

  4. Step 4

    Compared

    Against the DOH standard

  5. Step 5

    Improved

    Actions followed up

What it covers

  • Survey invitations after each visit
  • Public survey link in English and Arabic
  • Satisfaction and net promoter score
  • Indicators against the DOH Patient Experience Standard
  • Improvement actions followed up
Why it is hard to do well

Patients tell you what to fix if you ask

Feedback from every patient, turned into action

Paper surveys and occasional phone calls give a facility a few opinions a year. Flow Patient Experience asks every patient and measures the answers.

Asked after every visit

Patients receive a survey invitation after their visit and answer through a public link in English or Arabic, on their own phone.

Measured the way DOH measures it

Responses become patient experience indicators, including satisfaction and net promoter score, measured against the DOH Patient Experience Standard.

Acted on

Improvement actions are recorded and followed up, so the facility can show what changed because patients spoke up.

More in NXH Flow

12 more modules

Questions we get asked

On its own.

Patients answer in English or Arabic.

Patient experience indicators including satisfaction and net promoter score, measured against the DOH Patient Experience Standard.

Through a survey invitation after their visit, answered through a public link.

Ask us to show this one

A working walkthrough of this module against your own facility profile, not a slide.

Start free trial Book a demo